Lowongan Assistant Contact Center Manager-Teleperformance

    Assistant Contact Center Manager-Teleperformance

    Jakarta Selatan (Jakarta Raya) | Ditayangkan: 22-January-2021 | Tutup pada 21-February-2021

    Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.
     
    We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.
     

     
    Qualification
     
    • Candidate must possess at least Diploma 3 Degree from any field 
    • Have experience in Contact Center / BPO at least 3-5 years as Team Leader
    • Fluent in English 
    • Good in Ms. Office : Word, Excel and Power Point
    • Good analytical, presentation and planning ability 
    • Good leadership skill and negotiation skill 
    • Motivated, able to work under pressure and wise 
    • Significant experience in a complex fast paced environment
    • Strategic thinker with strong analytical and creative problem-solving skills
    • Passion for ensuring an excellent user experience 
    • Excellent written and verbal communication skill
     
    Job Responsibilities: 
     
    • Responsible for work environment, client satisfaction and profitability of a program by being the leader of the line of business unit integrated by Supervisors and agents
    • Manages and develops a team of assigned Supervisors to meet and exceed performance, quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, support and education.
    • Be in charge of running and managing the call center daily
    • Set KPI targets for call center agents to meet up with 
    • Schedule and organize shift patterns for team members to ensure that customers are never left unattended to
    • Understand all organization’s products, services, procedures and guidelines and communicate same to all team members 
    • Monitor all calls to ensure that due procedures and quality standards are strictly adhered to 
    • Submit regular reports to management and seek new ideas and strategies to improve performance at the center
    • Keep up with happenings in the industry and ensuring adherence to industry standards
    • Ensure that clients are kept satisfied at all times by providing prompt response and solutions to their challenges at all times
    • Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members
     
     

    ALAMAT : Teleperformance
    Menara Jamsostek, Kuningan Barat, DKI Jakarta, Indonesia

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